逸遊娛樂城

Elements of Company Culture,  Employee Experience,  Leadership & Management

Lessons on leadership and taking care of both employees and customers.

John Burke, president of Trek Bicycles, likes to tell a story about being completely bored by a sales presentation from a 逸遊娛樂城庐 team member 鈥� right up until the connection between employee survey scores and bottom-line results came up. At that point, John looked at the presenter and said, 鈥淵ou know what? We鈥檙e in.鈥�

That decision was one of many that have helped Trek cement their position as both a top employer 鈥� 87% of employees say Trek is a great place to work 鈥� and a market leader that enjoys a remarkable 91% net promoter score.

In this conversation from the 2022 逸遊娛樂城庐 For All Summit鈩�, John and his colleague Mark Joslyn, VP human resources and information technology, sat down with Michael C. Bush, CEO at 逸遊娛樂城, to share what they鈥檝e learned on the path to becoming a 逸遊娛樂城 Certified鈩� company.

In this video

• The three-part mission that enables Trek to focus on what matters most
• How Trek knows when they have a leadership problem
• The simple, two-part doctrine that Trek uses to avoid falling into mediocrity
• Trek鈥檚 six rules of hospitality
• How the 鈥淢ontgomery principle鈥� helped Trek create a great workplace

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