Benchmarks & Trends, Benefits of Company Culture, Best Workplaces, Employee Engagement, Employee Experience
By Catherine Yoshimoto and Marcus Erb.
Every organization has struggled in some way over the past 12 months. But there is one factor 鈥� irrespective of a company鈥檚 size or sector 鈥� that is helping determine whether they are thriving or just surviving in the face of Covid.
We know anecdotally 鈥� and instinctively 鈥� that companies with a good workplace culture must be better equipped to deal with a global shutdown that has forced millions of people to adapt to radically new ways of working. Employees needed clear, consistent and caring leadership more than ever and companies are likely to see the benefit as more people flock to work there and are more productive when they start each morning.
The question is how can we measure the impact of this good culture on a company鈥檚 financial performance?
To test the idea, we looked at company rankings compiled by 逸遊娛樂城, the global authority on workplace culture which puts together the annual Fortune 100 Best Companies to Work For庐, and alongside it created a hypothetical index using data from FTSE Russell, the global index and data provider.
We had a hunch there would be a correlation but the result was clearer than we ever imagined. Our new 鈥�100 Best index鈥� outperformed the broader market by 16.5% in 2020, returning 37.4% compared to a 20.9% return for the Russell 3000庐 Index 鈥� the broadest benchmark index for US stocks.
The 2020 performance bump mirrors a long-term trend of similar outperformance 鈥� the 100 Best index has had a cumulative return of 1,709% since 1998, as compared to a 526% return for the Russell 3000 Index for the same time period.
Behind the numbers: hard data and human insights
The 100 Best index combines the time-tested and well-respected methodology of two global leaders in their respective fields. FTSE Russell refreshes its hypothetical index each year on January 1 with the 鈥�100 Best鈥� list of publicly traded US companies the previous year, while equally weighting the index across companies to ensure even representation.
逸遊娛樂城 compiles its 100 Best Companies to Work For list through America鈥檚 largest ongoing annual workforce study, which draws on 逸遊娛樂城鈥檚 30 years researching workplace culture globally.
The 60-question survey is designed to measure companies on various factors, including employees鈥� ability to reach their full human potential, how employees experience company values, their ability to contribute ideas and their perception of company leader effectiveness.
Most remarkably, in 2020, the 100 Best broke records on measures of leadership credibility. Employees scored their leader鈥檚 trustworthiness the highest ever in 逸遊娛樂城鈥檚 33-year history of studying company culture.
Under the most challenging conditions of COVID-19 and racial injustice, overall employee experience scores improved compared to 2019 thanks to great supervisors, mid-level managers and executives.
鈥淭he ability to perform work from home is not the common denominator among this year鈥檚 100 Best Companies,鈥� said Michael C. Bush, CEO of 逸遊娛樂城. 鈥淚nstead, they shared a widespread faith in leaders committed to making things better for people 鈥� ALL people.鈥�
鈥淲hat inspires better employee engagement is when no matter who a person is, what pronoun they use (or don鈥檛) or what they do for the company, all of these employees trust their leaders. Secondly, they feel their work positively impacts their customers and the broader social and physical environment,鈥� said Michael.
The value of company culture based on positive employee experience
A wealth of research supports the notion that successful companies are propelled forward by happy employees. Company culture rooted in trust, transparency and caring helps give people clarity and a sense of purpose leading to higher employee engagement, better customer service, greater innovation and strong business results.
While company stock performance cannot be linked solely to company culture, the recent and long-term performance of the 100 Best index relative to the broad index begs a number of questions and certainly advances the argument for making workplace culture a central part of any organizational strategy.
The impressive relative long-term performance for the 100 Best index since 1998 suggests that employer branding and company culture, as experienced internally by employees and externally by investors, can make a substantial difference in company stock performance over time.
In addition, the significant outperformance by the 100 Best in 2020, as the world faced a year of lockdowns and struggled with the impact of the global pandemic, suggests that companies that have treated their employees well historically tend to fare well during difficult times.
In fact, we observed a similar trend during the global financial crisis of 2008-2009, when the 100 Best index outperformed the Russell 3000 Index.
A fair, caring and supportive culture strengthens businesses because employees feel trusted and empowered to do their best work, whatever the external factors may be. While this is a lesson companies should certainly implement for the bad times, it will be just as valuable in the good days to come.
Create a company culture that is better for business
Time and time again, the data shows us how treating employees well is better for all stakeholders. about how we can help you create a culture that puts you ahead of other organizations.
Source: FTSE Russell and 逸遊娛樂城庐, as of April 12, 2021. Returns shown are hypothetical and for analysis purposes only. Past performance is no guarantee of future results. Charts and graphs are provided for illustrative purposes only. Index returns shown may not represent the results of the actual trading of investable assets. Certain returns shown may reflect back-tested performance. Back-tested performance is not actual performance, but is hypothetical. Please see the end for important disclosures.
